Workers' Fear of Finish Bubbles Creates a Problem
by Steve Crawford | February/March 2013
The Problem We received a call from a contractor with a complaint about an uneven sheen in different areas of a home his crew had finished with satin...
Why Won't This Wood Floor Finish Adhere to the Previous Coat?
by G. Brent Sorbet | December 2012/January 2013
The Problem A contractor was attempting to recoat a gym floor at a college facility but could not get the finish to stick on a portion of the...
Why Is This Prefinished Wood Floor Rotting in Place?
by Matt Skowron | October/November 2012
The Problem I received a call to look at a 3/8-by-4-inch prefinished smooth Brazilian cherry floor with a dark brown stain in a Southern Florida...
Tales From the Front: Creating Kindling
by WFB Editors | October/November 2012
Keith Cudmore, technical services manager at Kent, Wash.-based Metropolitan Hardwood Floors Inc., once traveled to inspect a wood floor complaint...
Unwelcome Popping Noises Come From This Engineered Plank
by Mark Lamanno | August/September 2012
The Problem A remodeler in Houston called for guidance on fixing problems with an existing hardwood floor. The floor made popping sounds-and the...
Why Does This Wood Floor Finish Have a Milky Cast and Uneven Sheen?
by Mike Sundell | June/July 2012
The Problem I got a call about a floor with finish that showed a definite milky cast-sometimes described as a hazy look-in the overall appearance...
Dirty Poly Beads Appear in This Trouble-Plagued Gym Floor
by Robert Gamble | April/May 2012
The Problem An old gym floor in the Southwest was resanded and coated with poly, but the finish was peeling off. A second attempt at resanding and...
It Varies: We Can't Expect Solid Prefinished Wood Floor Widths to be Perfect
by Peter Fahey | April/May 2012
As an NWFACP-certified inspector, one of the most common installer/retailer/consumer complaints I see is regarding width variation in solid...
Tales From the Front: 'Inferior' Finish Sends Flooring Back
by HF Editors | April/May 2011
Bruce Uhler, environmental ambassador for Kährs Hardwood Flooring, remembers a customer service call that left everyone shaking their heads. The...
Tales From the Front: Complaint Emerges From Shadows
by WFB Editors | February/March 2011
Eric Butler from West River, Md.-based Butler Flooring Solutions recalls a memorable complaint: The customer called and said she had darker areas...