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TOPIC: HELP! The wrong stain was used.

HELP! The wrong stain was used. 14 Nov 2018 13:09 #20386

So, I need advice badly, and fast!

My red oak floors are being refinished. On Monday, they sanded and the guy didn't put down a palette of stain colors, but told us which stain would match the sample we chose from the store. Trusting him as the "professional" we said ok. This is my first time having my floors redone, so I didn't know that he should have put a palette down.

Yesterday, he stained, put a sealer on the floor and one coat of oil poly. Well, last night we looked at it, and it's THE WRONG COLOR. It's far lighter than the color we wanted. So we told the guy who's contracted, and he said that he was never given the sample from the business owner, and he thought it was the correct color.

Now they are trying to resolve the issue by saying they are going to lay one coat of a dark stained oil poly down tonight as the top coat to bring it closer to the color we wanted (still no the exact color) but "sufficient" enough.

My concern is, that top layer of poly will wear and we're going to be back to square one, with the color we don't want. We've already paid half, but I don't know what to do. I'm paying $1500 to have my living room finished, and it's probably not going to turn out to the color we ultimately wanted, and they are just putting a band-aid on it.

This is the color that we chose at their store to base our stain off of.
IMG_20180908_124602.png


This is the color of the floor right now, before they do their stain/poly coat as the last coat.
IMG_20181114_130219.jpg


What do I do? What can I do?? Please help!
Last Edit: 14 Nov 2018 13:30 by Kitten712. Reason: add photo

HELP! The wrong stain was used. 14 Nov 2018 18:04 #20387

  • Daniels
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Hi Kitten! Wow, what a nightmare. Your flooring contractor should know that he needs to apply sample swatches directly to your floor for you to see. The floor needs to be sanded and prepped exactly the same as it will be when the stain is applied and poly needs to be applied as well. That way you can see exactly what the finished product will look like. The sample you selected looks like a birch and the color has a lot of red in it. Your floors are oak and are brown. Since these are different species, the floor won't look exactly the same, but the color should be really close. They should sand it again. The are going to need to pop the grain to get that rich warm color. Have them try Minwax or Duraseal Dark Walnut or Espresso. If you want some red in it, they can mix English Chestnut with one of those colors.


samplesonoak.jpg

As for the "tinted poly" option. Chances are they are going to try to pour stain into the poly, which is not good. The color should be in the wood, not in the poly.
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HELP! The wrong stain was used. 15 Nov 2018 08:35 #20392

Daniels, thanks for your reply. I've used your advice and told them to start over and that I actually want color samples put down. I just hope they don't continue to take short cuts. I've lost a bit of confidence with the way they have handled this.

Oddly enough, "Dark Walnut" was supposedly the color they used, but I'm not sure of which brand it is. However, I'm 99% sure they aren't popping the grain on the floor, they are just laying stain down right after sanding. So, if they aren't popping the grain, I was thinking that some type of Ebony/Jacobean/Mahogany mix might bring the color to where I want. Do you think that would work? I'm wondering if they will even want to bother doing a stain mix like that since they seem to just want to take the easy way out.

HELP! The wrong stain was used. 15 Nov 2018 08:46 #20393

  • kevind
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You will never get an oak floor to look like maple. The floors are probably too slick to get the depth of color you want. Changing stain isnt going to really help as you can only fill the pours off the wood with stain so much before they are full and wont accept any more. A glass will only hold so much water before it spills, staining wood is the same way. You have to properly prepare the wood to take the stain, like water popping. Its a little more advanced technique and is an extra step so look to be charged for it to be done.

HELP! The wrong stain was used. 15 Nov 2018 13:21 #20394

kevind wrote:
You will never get an oak floor to look like maple.

We were never attempting to have our oak floors look like maple or any other type of wood, we understand they are different. Our focus has only been on color and getting it to be as close to what we like as possible (which is to be a darker chocolate color brown with red tones). They just dropped the ball on stain the first go around.

I asked him about water popping as he finished re-sanding. He said with the weather here being so rainy, humid and cold it would take forever to dry and he doesn't suggest doing that. He said our floors are accepting stain pretty well, and he didn't want to do it. So as I assumed, that's out of the question.

He mixed several stains, and did an Miniwax Ebony and Red Mahogany with about 1:1 ratio. He might have gone a little heavier with the Ebony. The color was as perfect as I think we're going to get it. Red tones weren't as strong as I was expecting, but it's as dark as I was wanting. I'll update once done.

HELP! The wrong stain was used. 15 Nov 2018 13:36 #20395

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So its raining and cold inside your house? That logic is poor at best. Anyway hope it comes out how you wanted, cheers!

HELP! The wrong stain was used. 15 Nov 2018 14:08 #20397

  • Daniels
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The color will not be as rich if they don't pop the grain. It sounds like perhaps they lack the skill set to do this based on that lame excuse. They can mix water with denatured alcohol. It raises the grain and dries quickly. It has to be dry before stain is applied. Can the supervisor send a more experienced crew to take care of this for you?

HELP! The wrong stain was used. 15 Nov 2018 14:40 #20398

I agree, they are rather incompetent, and if I pressed them to pop the grain when he's not wanting to, it would probably turn out worse or spotty. Problem is, I don't trust the owner of the business either. Before I told them they needed to start over, he was trying to convince me that the stained poly they insisted would correct their first mistake would still penetrate the clear poly and sealer below it and that stain would soak into the wood as well. I know I'm no professional, and this is my first time refinishing my hardwoods, but I'm definitely not buying that b.s. from them.

Best thing that can come out of this, is next time I need to refinish, I'll be a lot more savvy and this mess won't happen again. Nor will I ever do business with them again.

HELP! The wrong stain was used. 15 Nov 2018 16:14 #20399

  • Daniels
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I also suggest that your post a review about your experience to help prospective clients know what they are getting in to with this business. Again, I regret that you had to go through this headache. The guy probably sold himself as an expert.

HELP! The wrong stain was used. 12 Dec 2018 10:36 #20422

Uploading some photos as I said I would. Thanks for all your insight Daniels. And yeah I wrote a very thorough review so hopefully no one else goes through the same thing.

floorwantvsgot.jpg


finishedfloor.png
Last Edit: 12 Dec 2018 10:37 by Kitten712. Reason: photos
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