How To Have a ‘Shield of Protection’ and Frustrate Attorneys
When there's a wood floor problem, it seems like it's always the installer or refinisher’s fault, but pro Angelo DeSanto has suggestions on how to protect yourself.
October 4, 2021
An Inconsistent Stain Color on a Water-Popped Wood Floor
The homeowner noticed light spots on the wood flooring following a refinish.
May 18, 2021
Make Sure You Know the Latest COVID-19 Legal Updates
Jeffrey King, legal counsel to the World Floor Covering Association, shares insights about COVID-19 obligations for wood floor pros.
January 19, 2021
Who’s to Blame for Engineered End Gapping?
This wood floor's end gapping became a lesson on staying up to date with flooring manufacturer's guidelines.
January 18, 2021
How ‘Acting in Reliance’ Protects My Business
Wood flooring pro Angelo DeSanto protects his business by 'acting in reliance'—getting recommendations in writing from the manufacturers of the products he uses on the job.
November 19, 2020
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Waivers For Risky Projects: Are They Enforceable?
Even with a signed waiver in hand, wood flooring customers can still create arguments and cause trouble to get what they want.
November 27, 2018
Drug Testing In Construction: Tips to Avoid a Lawsuit
Thinking about having drug tests for employees? Make sure you're aware of federal, state and local laws.
May 22, 2018
The 10 Contract Clauses Every Wood Floor Contractor Needs
The worst time to review your wood flooring customer contract is the day you find yourself needing it. The best time is right now. What should be in it?
July 27, 2017
Who Pays for This Defect, the Manufacturer or Contractor?
An unusual defect poses the question—who will pay, the manufacturer or contractor?
March 20, 2017
Who’s Liable When Things Go Wrong?
Have you had issues like this before? There’s a complaint on your wood floor and the blame game begins: The seller (often the retailer) says it’s an installer problem, and the installer says it’s a manufacturer issue, and the buyer (the homeowner) doesn’t care because the floor is under warranty. It seems we always assume the liability will be passed uphill or downhill—until the inspector gets involved and finds the deficiencies.What if the material is discontinued? Without boards available for a repair, the problem may require full replacement. Who pays the bill?Don’t get trapped by saying something you cannot support—you may be on the hook for it.
December 27, 2016
Should You Sue Your Wood Flooring Customer?
Your wood flooring customer frustrations are beyond missed appointments or endless change orders. Is it time to sue them? Read this before you do.
October 3, 2016
Is the Contractor Responsible for Subsequent Moisture Problems?
A wood floor is cupping and buckling from moisture. A moisture barrier, even if it wasn't required at time of install, might have prevented a potential court case.
October 3, 2016
Wood Flooring Installers: Guilty Until Proven Innocent?
We live in a world where you are innocent until proven guilty by the court system … unless you’re in the wood flooring business! Flooring installers can feel that way when something goes wrong and now they are under the microscope of inspection. Under the rules of the courtroom, industry standards are what will prevail and, in many cases, the findings will be against the installer due to his production schedule and failure to comply with manufacturer and industry standards.
June 20, 2016
Should This Homeowner be Refunded for Dog Nail Damage?
The homeowner noticed marks and scratches in his prefinished wood floor. Who's at fault?
March 22, 2016
Can You Sue the Poster of a Nasty Online Review?
Here are answers to the most common questions businesses ask when discussing legal remedies to poor online reviews.
January 27, 2016
Liability: What Does ‘Watch Out for Low Humidity’ Really Mean?
Who was liable for this humidity issue: the customer, the general contractor or the installer?
January 26, 2016
It’s Your Copy, Right? Don’t Get Sued by Using Others’ Content
Wood flooring business owners sometimes use other peoples' images and words on their websites or promotional materials. That's a good way to get yourself sued.
October 7, 2015
Up in Smoke: A Simple Favor Puts This Business at Risk
A quick favor on a job site puts one flooring contractor's very livelihood on the line when the home where he was working explodes.
September 28, 2015
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Tools + Equipment
Saws 101: What You Should Have as a Wood Floor Pro
Wood floor pro Kyle Neuroh explains which saws wood flooring pros really need, what to know when buying, and how to square up miter and table saws.
Bolstered for Success: See the Winners of the 2021 WFB Outstanding Retailer Awards
Know These Facts When Ordering Chevron Flooring
Why I Love Running a Single-Person Wood Flooring Business
Antique End Grain Blocks Meet ‘Redneck Grout’
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