Stephen Diggins works for Wood Pro Inc. in their Salem, N.H., branch as manager and training director. He has many years of installation, sanding, finishing, gymnasium design and technical consulting experience, which he uses to assist his flooring customers on a regular basis. With almost 30 years in the flooring industry, he has been a freelance columnist for magazine, newsprint and online medias and has conducted product seminars ranging from wood flooring to luxury vinyl tile.

  • Friday, February, 01, 2019 The Answer to Wood Floor Mystery #2: The Poly That Wouldn’t Stick Continued where we left off in the mystery of the poly-coated floor that kept failing… It was more than 30 miles away from the scene of the crime (job site) where the mystery of the messed-up...
  • Tuesday, January, 29, 2019 Wood Floor Mystery #2: The Poly That Wouldn’t Stick Before we go into my second installment in my Wood Floor Mystery series (also see Wood Floor Mystery #1: The Spreading Black Spots), I’d like to do a short exercise with you. Repeat after me and...
  • Monday, January, 21, 2019 Hardwood Floor Underlayment 101—and Why You Must Care Underlayment may not be the most exciting topic, but when you're a wood flooring installer, it's an important part—or should be an important part—of your daily life. As an installer years ago, I...
  • Tuesday, January, 08, 2019 My Hypothesis for Wood Floor Mystery #1: The Spreading Black Spots A couple posts ago, in Wood Floor Mystery #1: The Case of the Spreading Black Spots, we looked at some mysterious black crud that first showed up in the wood flooring and was taking over an entire...
  • Friday, December, 14, 2018 My Wood Floor Inspection Tools Before I address the wood floor mysteries I mentioned in my last post, including the mystery about the spreading black spots, I thought it might be helpful to explain some of the tools I use on a...
  • Thursday, November, 29, 2018 Wood Floor Mystery #1: The Spreading Black Spots Well, it’s been awhile since I could jump in here, talk shop and share old floor stories with our WFB readership, our “brothers-in-arms.” In this past year, unfortunately, I have had the...
  • Tuesday, May, 29, 2018 Wood Floor Mystery: The Finish That Wouldn’t Cure I was contacted by a local homeowner who had been reading articles and blogs on the WFB website. This man had the floors in his new home refinished, and after more than four weeks, the finish was...
  • Thursday, January, 25, 2018 How to Be S.M.A.R.T. With Your Wood Flooring Business Operations Many pros in our industry get into the business because they love working with their hands, not because they are interested or trained on the details of running a business. As part of my job, I use...
  • Tuesday, January, 23, 2018 The E-Myth Basics: Why You Need Them If you haven’t read Michael E. Gerber’s famous book “The E-Myth” (The Entrepreneurial Myth), I suggest you do. The book has been in print in several forms since 1986, so let me give you the...
  • Wednesday, January, 17, 2018 Flooranguage: Cut It With Half, Baby! “Friday I was in a bookstore. I started talking to this very French-looking girl. She was a bilingual illiterate—she couldn't read in two different languages.”—Steven Wright Hardwood...