Stephen Diggins works for Wood Pro Inc. in their Salem, N.H., branch as manager and training director. He has many years of installation, sanding, finishing, gymnasium design and technical consulting experience, which he uses to assist his flooring customers on a regular basis. With almost 30 years in the flooring industry, he has been a freelance columnist for magazine, newsprint and online medias and has conducted product seminars ranging from wood flooring to luxury vinyl tile.
- Thursday, November, 29, 2018 Wood Floor Mystery #1: The Spreading Black Spots Well, it’s been awhile since I could jump in here, talk shop and share old floor stories with our WFB readership, our “brothers-in-arms.” In this past year, unfortunately, I have had the...
- Tuesday, May, 29, 2018 Wood Floor Mystery: The Finish That Wouldn’t Cure I was contacted by a local homeowner who had been reading articles and blogs on the WFB website. This man had the floors in his new home refinished, and after more than four weeks, the finish was...
- Thursday, January, 25, 2018 How to Be S.M.A.R.T. With Your Wood Flooring Business Operations Many pros in our industry get into the business because they love working with their hands, not because they are interested or trained on the details of running a business. As part of my job, I use...
- Tuesday, January, 23, 2018 The E-Myth Basics: Why You Need Them If you haven’t read Michael E. Gerber’s famous book “The E-Myth” (The Entrepreneurial Myth), I suggest you do. The book has been in print in several forms since 1986, so let me give you the...
- Wednesday, January, 17, 2018 Flooranguage: Cut It With Half, Baby! “Friday I was in a bookstore. I started talking to this very French-looking girl. She was a bilingual illiterate—she couldn't read in two different languages.”—Steven Wright Hardwood...
- Monday, December, 11, 2017 Customers Say the Darndest Things: The Claim About Nothing I have a short story from last week—something I had never experienced in my life. File this one under “Customers Say the Darndest Things.” My outside salesman went to look at an installation...
- Wednesday, November, 22, 2017 Really Bad Wave ... and Why It Wasn't the Machine's Fault It all started December of 2015 with a devastating fire in a beautiful country mansion in New Hampshire where, luckily, no lives were lost. The flames engulfed the entire home, and over 50...
- Friday, September, 29, 2017 My Craziest Crazy Customer: The Legend of Jimmy P, Part 3 Picking up where I left off in my series (see Part 1 and Part 2) about my craziest customer, who had disappeared for years before I got a call from him. At this point, I should warn you that, sadly,
- Friday, September, 22, 2017 My Craziest Crazy Customer: The Legend of Jimmy P, Part 2 Last week I introduced you to Jimmy P, one of craziest customers we’ve ever had. But what I shared last week was nothing compared to what we discovered about him as time went on. Picking up where...
- Monday, September, 18, 2017 My Craziest Crazy Customer: The Legend of Jimmy P, Part 1 If you read my last blog on job-site fire hazards, thank you. If you did, you probably saw my little “teaser” about Part I of this multi-part blog. You, our valued readers, have probably noticed...
