What My Frustrating Fence Story Has To Do With Being a Wood Floor Pro
Wood floor pro Angelo DeSanto thought customers were choosing him because he was talented or special, but he realized the real reason might be much more humbling, and it all came about when he wanted to find a pro to replace the fence in his backyard.
October 14, 2021
How To Have a ‘Shield of Protection’ and Frustrate Attorneys
When there's a wood floor problem, it seems like it's always the installer or refinisher’s fault, but pro Angelo DeSanto has suggestions on how to protect yourself.
October 4, 2021
Sponsored: Clean-and-Recoats: Tips To Make Them Smooth Instead Of Scary
September 28, 2021
‘The One Who Has Data is King’—Even When It Comes To Floors
Wood floor pro Greg Ceglarski explains why everyone in the industry should emulate Jeff Bezos ... in this particular way.
September 27, 2021
Where Do You Go For Technical Help? Will It Hold Up In Court?
I had an exotic refinish a few years back and was unsure of what problems I may have because this wood was unfamiliar to me. So before I submitted the bid I called the Bona tech line and found out the species in question has oils in the fibers that can ruin a good result if I used the same finishes I always used for oak, maple, hickory and so on. I was grateful, to say the least! It turned out I was the only contractor bidding on that job who submitted documentation justifying my higher cost (the documentation was the Bona email I received from their tech department). In the end, I got the job in spite of having the highest price. The contract ended normally, and I never heard of the customer again … but I had the money.
September 22, 2021
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Wood Floor Mystery #10: What's In These Photos? Part 2: The Answer!
It took me months to compile this simple Part 2 for Mystery 10 because the coronavirus knocked me on my tuchus. The very real “COVID fog” pushed me to compose blogs like I was remastering the Beatles’ Abbey Road medley! Three dead-end stories and no McCartney and Lennon to pull it all together! So, post-fog, let’s get back to it!
July 27, 2021
The Customer Who Wanted to Inflict Diabolical Harm on My Company
Wood flooring pro Angelo DeSanto tells the story of the worst customer experience he's ever had—when a customer even tried to destroy her own floor to make him look bad.
July 14, 2021
Wood Floor Mystery #10: What's In These Photos? Plus the Case of the Flooring Dutchman
Wood flooring pro Stephen Diggins offers a mystery: What is shown in the photos of this old wood flooring?
April 8, 2021
Wood Floor Mystery #9: A 'Sight' Inspection of a 'Disappearing' Gunstock Wood Floor, Part 2 (the Answer!)
Wood floor pro Stephen Diggins reveals the answer to the mystery of the prefinished floor that had a claim because the stain was reported to have completely disappeared.
March 23, 2021
Wood Floor Mystery #9: A 'Sight' Inspection of a 'Disappearing' Gunstock Wood Floor, Part 1
A man is lying dead with a backpack on, face down in the desert. What happened?
March 16, 2021
Risky Business: Not Setting Fasteners Leads to Expensive Replacement
Wood flooring expert Roy Reichow discusses the risk involved when the fasteners in a wood floor aren't seated correctly on the tongue of the flooring.
March 10, 2021
Wood Floor Mystery #8: Is This Floor Fungus Among Us? Part 2
Wood flooring pro Stephen Diggins reveals what the mysterious black substance in the back of this consumer's closet that appears to be mold really is.
March 8, 2021
Why Moisture Matters During a Wood Floor Installation
March 2, 2021
Wood Floor Mystery #8: Is This Floor Fungus Among Us? Part 1
Wood floor pro Stephen Diggins' latest wood floor mystery involves photos of a floor that appear to show black mold growing on the floor. But is that what it is?
March 1, 2021
Sponsored: New Technology That Makes It Easier to Sand Prefinished Floors
The new abrasives available from Norton make sanding prefinished wood flooring, especially aluminum-oxide-coated floors, much easier and faster.
February 22, 2021
Keeping Mo Mighty: a Tiny Restoration Job For a Giant Legend
Wood flooring restoration expert Michael Purser details a special job he did: working on the yellow pine platform for the Mighty Mo organ at Atlanta's Fox Theatre.
February 16, 2021
'What Should I Clean My Wood Floor With?' You Need to Tell Them
When customers aren't given clear maintenance instructions for their wood floors, that can end in trouble—as detailed here by wood flooring expert Roy Reichow.
January 12, 2021
Is Acclimation On-Site Always Necessary?
Wood floor expert Roy Reichow talks about what acclimation of wood flooring really means, and if flooring always has to be acclimated on the actual job site.
January 4, 2021
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Tools + Equipment
Saws 101: What You Should Have as a Wood Floor Pro
Wood floor pro Kyle Neuroh explains which saws wood flooring pros really need, what to know when buying, and how to square up miter and table saws.
Bolstered for Success: See the Winners of the 2021 WFB Outstanding Retailer Awards
Know These Facts When Ordering Chevron Flooring
Why I Love Running a Single-Person Wood Flooring Business
Antique End Grain Blocks Meet ‘Redneck Grout’
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