Tales from the Front: Employees Over-Think This Job

James Coleman at wood flooring contracting company Floor Arts in Rock Hall, Md., remembers one job he couldn't get to fast enough to save: "A contractor called to see if I could start a job the next day. I told him that I could not, but I could do it the next day. He sighed and said, 'Well, I guess I'll have to get my guys to start the job, 'cause I've got to get those cabinets in.' Two days later I showed up on the job site, and the contractor was livid—not at me, but at his employees, who had installed random-width heart pine flooring upside down. The flooring was eased on the bottom through the length, and those fellows thought it was supposed to match the beaded wainscoting on the walls."

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