
WFB asked followers on Facebook and Instagram to tell us how they tell a potential customer they don’t want their job without saying the words “I don’t want your job.” Here’s what they said:
Cottonwood Finishes
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WFB asked followers on Facebook and Instagram to tell us how they tell a potential customer they don’t want their job without saying the words “I don’t want your job.” Here’s what they said:
Cottonwood Finishes
Had two this week. "Thank you for the invitation to bid your project. After review we have determined our team would not be a good fit. We can recommend x y and z companies." Both clients wanted to know why. I don't call clients who brush us off after we bid and call them liars because they didn't hire me; customers shouldn't do that to us either. It's a two-way street. Do you really want me working in your house if I personally hate you? Do you really want to know the truth? You can't handle the truth.
Troy Stanfield
On one occasion I broke my own rule to stay professional at all times and said, “Frankly, I don’t owe you affordability!” It had a fairly immediate effect. 😅
Chris Baldwin
Double the bid.
Mike Peterson
I just tell them flat-out, that we're not interested. It was a great day when I learned how to do that. 😎
Jay Quinene
I’m the opposite of everyone else. I like to get those hard-to-deal-with customers and accept all their challenges. We all should have signed contracts stating everything thing we do from start to finish. This eases my mind a lot. Then I do what I do and leave them either speechless or nonstop talking about how well I exceeded their expectations. I’m not the greatest floor guy by any means but, I know how to communicate with customers and execute projects on time.
Ameet Kumar
I run ads for home service businesses. Every once in a while someone will come along where I get the feeling they are not worth the trouble. I tell them I already have a client in their area and I can't take them on. Sometimes it's true as well.
Ed Sheridan
I'm booked out a year.
Glen Gilbertson
Thank you for your time, but I’m not interested in taking this job on! All the best.
Gary Colwell
I’m sorry, but I don’t think our company would be a good fit for your project. Thank you for the opportunity to provide you an estimate.
Karla Contreras
Thanks for your business, but unfortunately I’m booked until next year.
Steve Albert
I try to listen to what the client's needs/wants/concerns may be and then I tell them what is realistic. If I sense that they may be difficult, I price accordingly and get everything in writing. As others have said, if they accept my proposal, I've factored in the PITA charge, and if they don't accept it, then it's not my problem!
Spencer Hulbert
I appreciate the opportunity, but I don’t think this will be a project for me.
Shawn Myers
Thank you, I'll get back to you.
Ron Teljeur
Normally those people are a matter of personality or expectations. Price high either way and add realistic expectations in writing in the quote.
Thomas Lane
I'm booked up during your time frame. Give this guy a call.
Carlos Borjas
Sorry, I decided to go with someone else.
Rob Raw
Direct them to Thumbtack and Home Advisor. Otherwise, charge $$$.
Lou LiCausi
I’m sorry, but I’m not the man for this job. You should look for a very young floor man.
Tan Allman
Be nice to the customer. Their reality is a no-fit to your reality.
Jorge Perez
Charge so high that you would be surprised you got it. They weed themselves out.
Jim Hyde
I'm sorry, but I'm allergic to floors like this.
Patrick J. Russell
Shane Jones
James Ulric Erlandsson
Thank you for your time however I think you would be better served by another contractor on this project. Then burn rubber and block number.
Beaver Hardwood
They don’t get an estimate. Easy.
Dayton Hardwood Co.
“You’re harshing my mellow, man”
Amanda Swegle
“You’re ok with me and my dogs crashing here at your house for a couple months during and after the job is completed, right?”
Cash Pyle
Charge a crazy amount.
Green Bay Floor Restore
It’s not so much that I don’t want the job; it’s that I don’t want the customer. I simply tell them, “With all due respect, I’m a patient man, but this project seems to need more patience than I have.”
Floor Sander Melbourne
Thanks for your time today, we will be in touch to let you know if you meet our client criteria, then we can move on to the next stage.
Dave Marzalek
Give them a go-away bid.
High Sierra Hardwoods
Really depends on the customer if they’re flat-out rude I'll tell them to find someone else. If I don't want it at all, I'll tell them we’re too busy. I might give them the really high price so if I do get it I'm not so mad at myself.
John Booth
We’re the most expensive in town and super backed up.
Clean Image Flooring
Booked out for the rest of the year, sorry.
Kahlbom & Co
I am just honest and tell them I do not want the job. Simple. 😅
David Shafer
Bid so high so that if you get then you want it.
Walnut Hardwood
The quote is 100k. 🔥
Tina Darling Boone
Bid extremely high.
Daniel Floors
Be truthful! If it’s too small, tell them you have a minimum square footage. If it’s beyond your capabilities, tell them. People appreciate honesty, rather than waste everyone’s time.