Lowe’s Companies Inc. appointed Michael McDermott as its chief customer officer, effective immediately.
As CCO, McDermott is responsible for creating experiences that best serve customers. He will lead strategy, customer insights and customer marketing. McDermott will continue his responsibilities as chief merchandising officer, a position he held since 2014, including overseeing the company’s full merchandising offering for all of Lowe’s stores and Lowes.com.
“We are extremely confident in Mike McDermott and happy that he has agreed to take on these expanded responsibilities and important role," said Robert Niblock, CEO, in a statement. "Since joining Lowe's three years ago, Mike has demonstrated exceptional management and leadership skills that make him ideally suited to lead Lowe's efforts to create an even more exceptional home improvement experience for customers."
