Bryan Park

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Bryan Park is founder/CEO of Greenwood Village, Colo.-based Footprints Floors.

Customer Service: Say What You Do, Do What You Say

Many customer complaints, unfinished sales and uncaptured growth opportunities in wood flooring can be attributed to a lack of communication. Good customer service starts with integrity. Hear more from Footprints Floors founder Bryan Park.

November 16, 2023

Clear communication with customers is critical to creating a culture of good customer service.

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Thriving Through Innovation: See the Winners of the 2025 WFB Outstanding Retailer Awards

From reimagined showrooms and mobile studios to thoughtful mentorship, employee empowerment and social media marketing, these WFB Outstanding Retailers are proving that personalized service is key to long-term success.

Domestic pine three ways (from left): antique heart pine (courtesy of Joe Dawson), white pine (courtesy of Daniel Reddy) and Southern yellow pine (courtesy of Kyle Thompson).

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