Who’s to Blame for Engineered End Gapping?

The boards in this engineered floor showed end gapping, but no side gaps.
The boards in this engineered floor showed end gapping, but no side gaps.

After a year in their new home, homeowners noticed end gapping on multiple engineered flooring planks. The homeowner asked the flooring contractor to look at the floor again. The contractor visited the residence and recorded 30% RH. The contractor recommended using a humidifier to reduce the gapping. The homeowners were unsatisfied with the response and contacted an inspector.

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