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A Clear Mission
The very best workplaces in the world know-really know-who they are and what their core purpose is. They have a straightforward, concise mission statement (i.e., who they are) that is readily understandable and enthusiastically embraced by each and every employee. Such great workplaces have carefully identified those factors critical to their long-term success (i.e., those services and/or facilities they must do, and continue to do, exceptionally well), as well as their specific vision for the future (i.e., what their workplace will likely be in five to 10 years). Great workplaces develop detailed action plans and accompanying areas of responsibility to ensure that their vision for the future is more than some pie-in-the-sky dream; it is concrete, actionable, measurable and, with perseverance on everyone's part, achievable.
Forward-Thinking Staff
No workplace can remain superior over any meaningful period of time without quality leadership and a caring, well-trained support staff. At great workplaces, everyone from the president/CEO to yesterday's hire is fully committed to doing whatever it takes to ensure the company's ongoing success, year after year. Equally important is the fact that great workplaces attract people from myriad backgrounds and with varying arsenals of professional and personal skills - talents that complement and enhance each other to the benefit of all employees as well as the customer base. At a great workplace, individuality is valued and cherished, but teamwork remains first and foremost.
Meaningful Work
A great workplace encourages its employees to do what they deem meaningful. Of course, the term meaningful denotes different things to different people. What is meaningful work for a CEO of a multi-million dollar company may, but not necessarily, differ significantly from that of a solo entrepreneur working at home. Author Malcolm Gladwell is correct when he notes in his book Outliers: The Story of Success that, for most people, work is meaningful when it is sufficiently autonomous, appropriately complex, and has a perceived direct relationship between the effort invested (i.e., time on the job) and the accompanying return, or compensation. Great workplaces offer their team members the opportunity for each and every employee, irrespective of their education, talents, and experiences, to consistently do what they themselves perceive as genuinely meaningful.
Clear Rules
Great workplaces have rules and policies that are reasonable, understandable, and, perhaps most importantly, fairly and uniformly enforced. If, for example, smoking is prohibited in the work environment, that means no one smokes (not the president, not the COO, not the new dishwasher). The rules and policies at great workplaces are neither capricious nor arbitrary. They are not written in language so arcane that nobody but a senior tax attorney can comprehend. Ideally, they are not written to prevent employees from doing something, but rather to set appropriate standards whereby all employees are assured the opportunity to maximize their potential. In short, great workplaces embrace rules and policies that reflect the core values of the workplace as well as the expectations of the employees and customers in a fair and logical manner.
Tradition and Innovation
While great workplaces are environments where employees devote a significant amount of time to improving current products and services as well as creating new ones, they are also places where tradition and continuity are highly valued. Longstanding products and services are not whimsically eliminated to the detriment of loyal customers; rather, they are continually improved as circumstances dictate. At great workplaces, all are aware and proud of their company's origins and heritage, its growth and evolution, its positive reputation in the community, its quality products and services, its mission for the present, and its vision for the future.
Open Communication
Great workplaces have regular, honest communication between everyone involved with, and interested in, the long-term success of the company. Staff and customers are always kept informed of, and are encouraged to appropriately participate in, the company's mission, vision, policies, and procedures, as well as any significant changes under consideration. In other words, they are given adequate opportunity to convey their ideas and suggestions to company leadership. Managers at great workplaces are unwavering in their commitment to "management by walking around" because they know that this time-tested practice promotes open communication and minimizes potential problems. Great workplaces typically have company newsletters, both electronic and print, that regularly and effectively communicate the various opportunities available to staff and customers in an accurate and timely manner.
Fiscal Responsibility
Last, but certainly not least, great workplaces are fiscally prudent in the manner they operate. They have detailed, multi-year business plans that feature accurate income and expense projections, conservative cash flow estimates, sufficient funding for research, development, infrastructure maintenance, renovation and expansion, and realistic cash flow projections. In addition, great businesses rigorously monitor and adjust their financial plans on a regular basis and as circumstances dictate. They know exactly how much money will be required to provide the quality products and services their customers want and expect as well the specific costs associated with them. The long-term financial well-being of the workplace remains a high priority in the minds of all concerned.
A great workplace, in summary, employs happy, productive and talented people who perform meaningful work compatible with the mission, vision, and financial goals of the company. It takes constant effort and vigilance to be a truly great workplace, but the end result is well worth it.
