I got a question if the last-minute stain request was something we charged for and if it added an extra day. We did not add an extra charge because the floor was ready for stain or sealer. Our prep for the job was the same, and she picked a quick-dry stain, so it did not add an extra day or trip. It was truly no big deal to get the stain on, so the kindness came out and we were able to make her a happy lady.
If the job would have been a pain, then yes, we would have talked about more funds and time, which is our norm for a change request on any job. If we get a change request, it is done in writing so all parties get a copy of the request.
We lost one more job to a low-price guy today again: $1.50 to install, and they told the homeowner that I was wrong about the pressboard. They said it is okay to install hardwood over that, and it was my way of running the cost up. Now, I could go and get the NWFA Installation Guidelines book out, but why fight the battle? Oh, and sand and finish (with rental sanders) with two coats of oil for $2.00-the guy will buff the floor to get any imperfections out. So there it is in a nutshell. However, a good friend called today out of the blue-Sprigg Lynn from Washington, D.C.-and his words of wisdom were, "They can always lower the price, but never raise the workmanship." That is so true.
