Steve OsbornSteve Osborn is the owner of Spokane, Wash.-based Black Forest Hardwood Floors LLC.MarketingStop Chasing Reviews. Instead, Build a System That WorksOnce we stopped chasing reviews and started designing a better experience, everything changed.March 18, 2026PricingHow We Are Transforming Estimates Into Sales EnginesFor years, quotes have been nothing more than paperwork—numbers on a page that get handed to a client. It doesn’t work that way anymore.January 19, 2026Page 1 of 1Top StoriesSurveys2026 Wood Floor Business Contractor SurveyHere are the results from our exclusive survey of wood flooring contractors.ManagementHow Online Quoting Saved My Sanity and My BusinessTechniquesHow We Did This Floor: A Mixed Media Floor Fit for a Texas CastleDesignEnter the 2027 Wood Floor Business Design AwardsRecoatingHow We Do These Floors: Recoating The Worst of the Worst
