Vin StaniforthVin Staniforth is creative director for Atlanta-based Repson Advertising, with expertise in the home building industry. He has written a book entitled Questions for My Father.ManagementCreating Loyal Customers to Beat Your CompetitionKirk Washington, the owner of successful Main Street Floors in Alpharetta, Ga., got out of “playing the game.” He doesn’t buy into giving away the freebies (sports tickets, free lunches, expense-paid trips) anymore. Instead, he concentrates on building customer loyalty.January 31, 2006Page 1 of 1Top StoriesSurveys2026 Wood Floor Business Contractor SurveyHere are the results from our exclusive survey of wood flooring contractors.ManagementHow Online Quoting Saved My Sanity and My BusinessTechniquesHow We Did This Floor: A Mixed Media Floor Fit for a Texas CastleLegal AdviceWood Floor Pros: Legal Risks of Working for Friends and FamilyDesignEnter the 2027 Wood Floor Business Design Awards