The World Floor Covering Association has launched “Tom’s Tips,” a video series with helpful advice for floor covering retailers featuring WFCA Vice President of Professional Development Tom Jennings.
The weekly series is focused on maximizing customer service and getting the most out of staff. Topics already available for viewing include Payment Options, Trust But Verify, Making a Quick Connection and One Unintended Remark, among others.
“We recognize that we have a treasure trove of retail knowledge in our WFCA team member Tom Jennings,” said Freida Staten, vice president of marketing and communications, in a statement. “Tom is renowned in the industry for his insights and expertise in retail operations.”
The videos can be viewed on the WFCA’s website or YouTube channel.
