Angelo DeSantoAngelo DeSanto is owner at Rancho Cucamonga, Calif.-based Dande West.ContractingWhat I Learned After My Near-Death Accident and Three Months in the Hospital, Part 1March 21, 2022Subfloor PrepThe Wood Flooring Situation When 72 Hours = 5 DaysIs a calcium chloride test really a 72-hour test? Nope. Wood flooring pro Angelo DeSanto explains the real timing involved in correctly performing a calcium chloride test for jobs over a concrete subfloor.October 27, 2021ContractingWhat My Frustrating Fence Story Has To Do With Being a Wood Floor ProWood floor pro Angelo DeSanto thought customers were choosing him because he was talented or special, but he realized the real reason might be much more humbling, and it all came about when he wanted to find a pro to replace the fence in his backyard.October 14, 2021Legal AdviceHow To Have a ‘Shield of Protection’ and Frustrate AttorneysWhen there's a wood floor problem, it seems like it's always the installer or refinisher’s fault, but pro Angelo DeSanto has suggestions on how to protect yourself.October 4, 2021BlogsWhere Do You Go For Technical Help? Will It Hold Up In Court?I had an exotic refinish a few years back and was unsure of what problems I may have because this wood was unfamiliar to me. So before I submitted the bid I called the Bona tech line and found out the species in question has oils in the fibers that can ruin a good result if I used the same finishes I always used for oak, maple, hickory and so on. I was grateful, to say the least! It turned out I was the only contractor bidding on that job who submitted documentation justifying my higher cost (the documentation was the Bona email I received from their tech department). In the end, I got the job in spite of having the highest price. The contract ended normally, and I never heard of the customer again … but I had the money.September 22, 2021BlogsThe Customer Who Wanted to Inflict Diabolical Harm on My CompanyWood flooring pro Angelo DeSanto tells the story of the worst customer experience he's ever had—when a customer even tried to destroy her own floor to make him look bad.July 14, 2021Legal AdviceHow ‘Acting in Reliance’ Protects My BusinessWood flooring pro Angelo DeSanto protects his business by 'acting in reliance'—getting recommendations in writing from the manufacturers of the products he uses on the job.November 19, 2020ContractingWhy We Shouldn’t Pre-Judge What a Customer Might WantHow do you know which customers will go for expensive products? You don't, and wood floor pro Angelo DeSanto has a story of his own about an unexpected sale.November 4, 2020ContractingWhy I Don’t Ask ‘How Are We On the Price?’Customers looking to buy a wood floor aren't going to understand everything that goes into the price of a wood floor—it's the pro's job to make sure they understand.October 27, 2020ContractingThe Threat of the 'Deal'—And Do Customers Care? Part 2Lowballing will always be a problem in any industry, but contractor Angelo DeSanto has an answer for wood flooring pros.April 13, 2020Page 1 of 3Next PageTop StoriesDesignUp For The Challenge: See the Winning Floors of the 2022 WFB Design AwardsScroll through the stunning floors that took home the Best Residential, Best Commercial, Best Stairs, Best Gym, Readers’ Choice and Next Gen Design Awards.TechniquesWood Floor Sanding 101, Part 2StairsWhat’s Your Best Tip For Working With Stairs?Extraordinary FloorsTechnology and Art Collide: Creating the ‘Unity’ Mandala in WoodContractingWhen Things Don’t Go As Planned: From Rock Band to Wood Flooring
