Angelo DeSanto

Angelo DeSanto is owner at Rancho Cucamonga, Calif.-based Dande West and a frequent author and blogger for Wood Floor Business.

How I Handle These Common but Difficult Customer Scenarios

March 17, 2023

How We Act in Clients' Homes, Part 2: The ‘Kill ’Em All’ T-shirt and More

Wood floor pro Angelo DeSanto hears from customers about what they value in a contractor, and he shares his list of bad behavior he's witnessed on a job.

March 6, 2023

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How We Act in Clients' Homes: I'll Never Forget These Jobs

Wood flooring pro Angelo DeSanto remembers jobs from early in his career that had a lasting impact regarding how a contractor should act in a customer's home.

February 23, 2023

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I Got By With a Little Help From My Friends: Milling and Installing Herringbone

When wood floor pro Angelo DeSanto had to not only install herringbone but mill it himself, he leaned on industry connections to ensure a successful job.

August 31, 2022

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What I Learned After My Near-Death Accident and Three Months in the Hospital, Part 2

Angelo DeSanto's business came to a standstill the moment he was in a horrific motorcycle crash; here are things he wishes he would have known before his accident.

August 23, 2022

After my motorcycle accident, my recovery in the hospital took months (here you can see my mother's folded hands as she prays by my bedside in the ICU). While I was recovering, my business was at a standstill.

What I Learned After My Near-Death Accident and Three Months in the Hospital, Part 1

March 21, 2022

My bike after the accident that almost took my life last November.

The Wood Flooring Situation When 72 Hours = 5 Days

Is a calcium chloride test really a 72-hour test? Nope. Wood flooring pro Angelo DeSanto explains the real timing involved in correctly performing a calcium chloride test for jobs over a concrete subfloor.

October 27, 2021

What My Frustrating Fence Story Has To Do With Being a Wood Floor Pro

Wood floor pro Angelo DeSanto thought customers were choosing him because he was talented or special, but he realized the real reason might be much more humbling, and it all came about when he wanted to find a pro to replace the fence in his backyard.

October 14, 2021

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How To Have a ‘Shield of Protection’ and Frustrate Attorneys

When there's a wood floor problem, it seems like it's always the installer or refinisher’s fault, but pro Angelo DeSanto has suggestions on how to protect yourself.

October 4, 2021

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Where Do You Go For Technical Help? Will It Hold Up In Court?

I had an exotic refinish a few years back and was unsure of what problems I may have because this wood was unfamiliar to me. So before I submitted the bid I called the Bona tech line and found out the species in question has oils in the fibers that can ruin a good result if I used the same finishes I always used for oak, maple, hickory and so on. I was grateful, to say the least! It turned out I was the only contractor bidding on that job who submitted documentation justifying my higher cost (the documentation was the Bona email I received from their tech department). In the end, I got the job in spite of having the highest price. The contract ended normally, and I never heard of the customer again … but I had the money.

September 22, 2021

Are you doing your research on industry standards and manufacturers' recommendations, or just asking around on Facebook?

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The Next Generation: Black Wood Floor Pros Look to the Future of the Industry

WFB spoke with Black wood flooring pros from across the U.S. and beyond to share their thoughts, experiences and advice for building and uplifting the next generation of Black hardwood flooring pros.

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From Start to Finish: How We Did This Gym Floor

The raised edge of this wear layer (lamella) was created by shrinkage due to seasonal low relative humidity.

Engineered Flooring and Low RH: What Can Happen and Why

Our company fell victim to a new type of scam going around. We’re bolstering our security measures to prevent it from happening again.

How We’re Adapting to the Latest Credit Card Scams

My family thought I was nuts when I said I wanted to buy an electric work van.

Why I Bought an Electric Work Vehicle