Stephen Diggins works for Wood Pro Inc. in their Salem, N.H., branch as manager and training director. He has many years of installation, sanding, finishing, gymnasium design and technical consulting experience, which he uses to assist his flooring customers on a regular basis. With almost 30 years in the flooring industry, he has been a freelance columnist for magazine, newsprint and online medias and has conducted product seminars ranging from wood flooring to luxury vinyl tile.

  • Friday, September, 29, 2017 My Craziest Crazy Customer: The Legend of Jimmy P, Part 3 Picking up where I left off in my series (see Part 1 and Part 2) about my craziest customer, who had disappeared for years before I got a call from him. At this point, I should warn you that, sadly,
  • Friday, September, 22, 2017 My Craziest Crazy Customer: The Legend of Jimmy P, Part 2 Last week I introduced you to Jimmy P, one of craziest customers we’ve ever had. But what I shared last week was nothing compared to what we discovered about him as time went on. Picking up where...
  • Monday, September, 18, 2017 My Craziest Crazy Customer: The Legend of Jimmy P, Part 1 If you read my last blog on job-site fire hazards, thank you. If you did, you probably saw my little “teaser” about Part I of this multi-part blog. You, our valued readers, have probably noticed...
  • Wednesday, September, 06, 2017 'Dude, Your Truck ... It's on Fire!': Avoiding Wood Floor Fires Hey, floor guys … hope you are all healthy, happy, and prosperous heading into the 4th quarter of 2017! I want to post a quick video about job-site fires, but first let me preface that by making...
  • Tuesday, May, 16, 2017 Dramatic Wood Color Change With Light Exposure A client and friend of mine, Chris Murphy from C.S. Murphy Hardwood Flooring in Tewksbury, MA, was hired for a project for a very prominent family in the Boston metro area, and he was amazed when he...
  • Tuesday, April, 18, 2017 Crazy Customers: A Tale of Old Mr. Welcome Over the years, usually around the holidays or at company outings, we often share stories about our customers and their many exploits. We debate who could take whom in a cage match, who is our...
  • Tuesday, April, 04, 2017 This Simple Buff & Coat Becomes an Absolute Nightmare! It was thousands of square feet of Brazilian cherry, and all it needed was an abrade/coat (buff and coat, screen and coat, recoat…) with one or two coats of a two-component water-based finish to...
  • Monday, February, 27, 2017 The Day When My Job Site Was Almost Fatal In 1987 I started my first hardwood flooring company, Cherrystone Custom Floors: Purveyors of Fine Wood Flooring. Our supplier, Wally Johnston of W.E. Johnston Floor Service, asked my partner and me...
  • Monday, February, 06, 2017 A Floor Guy’s Rant: Jigsaw Puzzle, My A$$! Tell me if this sounds familiar to you, and please feel free to post your thoughts in the comments! I was helping on small installation for a friend … (Here’s where it gets all wavy like we are...
  • Tuesday, January, 31, 2017 Giving Props to My Fellow Wood Flooring Pros Okay, my fellow “floor guys.” We need to talk! The late great Mitch Hedberg said, “An escalator can never break, it can only become stairs. You would never see an ‘Escalator Temporarily Out...