Stephen Diggins works for Wood Pro Inc. in their Salem, N.H., branch as manager and training director. He has many years of installation, sanding, finishing, gymnasium design and technical consulting experience, which he uses to assist his flooring customers on a regular basis. With almost 30 years in the flooring industry, he has been a freelance columnist for magazine, newsprint and online medias and has conducted product seminars ranging from wood flooring to luxury vinyl tile.

  • Tuesday, May, 16, 2017 Dramatic Wood Color Change With Light Exposure A client and friend of mine, Chris Murphy from C.S. Murphy Hardwood Flooring in Tewksbury, MA, was hired for a project for a very prominent family in the Boston metro area, and he was amazed when he...
  • Tuesday, April, 18, 2017 Crazy Customers: A Tale of Old Mr. Welcome Over the years, usually around the holidays or at company outings, we often share stories about our customers and their many exploits. We debate who could take whom in a cage match, who is our...
  • Tuesday, April, 04, 2017 This Simple Buff & Coat Becomes an Absolute Nightmare! It was thousands of square feet of Brazilian cherry, and all it needed was an abrade/coat (buff and coat, screen and coat, recoat…) with one or two coats of a two-component water-based finish to...
  • Monday, February, 27, 2017 The Day When My Job Site Was Almost Fatal In 1987 I started my first hardwood flooring company, Cherrystone Custom Floors: Purveyors of Fine Wood Flooring. Our supplier, Wally Johnston of W.E. Johnston Floor Service, asked my partner and me...
  • Monday, February, 06, 2017 A Floor Guy’s Rant: Jigsaw Puzzle, My A$$! Tell me if this sounds familiar to you, and please feel free to post your thoughts in the comments! I was helping on small installation for a friend … (Here’s where it gets all wavy like we are...
  • Tuesday, January, 31, 2017 Giving Props to My Fellow Wood Flooring Pros Okay, my fellow “floor guys.” We need to talk! The late great Mitch Hedberg said, “An escalator can never break, it can only become stairs. You would never see an ‘Escalator Temporarily Out...
  • Monday, December, 12, 2016 Are You Installing Glue-Down Engineered Flooring Backwards? Hey there fellow wood floor folk, I’m Steve Diggins and I will be sharing with you “Floor Stories” of past and present. I am about to start my 20th year working for Wood Pro Inc., a hardwood...
  • Monday, September, 28, 2015 Up in Smoke: A Simple Favor Puts This Business at Risk As a hardwood flooring contractor, you hope to complete a project with the utmost quality and attention to detail, and when all is said and done, you would like to be paid and move on to the next...
  • Tuesday, March, 24, 2015 Bummed by the Bevels: Why I Redid My Own Installation The Problem I installed a floor in a bathroom in my own home and I hated it. The large bevels on the end joints looked sloppy. The Procedure I had a couple extra boxes of 5-by-½-inch...
  • Wednesday, February, 05, 2014 What Causes Mysterious Black Spots in Wood Floors? I recently came across a condition on a hardwood floor I had not seen in my 25-plus years as a consultant: a red oak floor littered with tiny black and gray spots. The homeowner told me the black...